Returns & Exchanges

At Osmosis, we are committed to your skin's health and satisfaction; if a product isn't the right fit for your routine, we offer a 30-day window for returns and exchanges. Please ensure items are in their original packaging and at least half-full to be eligible for a refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in the original shipping box and attach the prepaid return shipping label sent to your email.

3

Ship It Back

Drop off your package at any authorized carrier location; once scanned, you will receive a tracking notification for your return.

4

Receive Your Refund

After our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing