Frequently Asked Questions

Everything you need to know about your Osmosis beauty journey.

When will my order arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund, minus shipping costs.

Are your products cruelty-free?

Yes, Osmosis is proud to be 100% cruelty-free. We do not test our products or ingredients on animals at any stage of the production process.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

How can I check the status of my order?

You can track your order status by logging into your account on our website or by clicking the link provided in your shipping confirmation email.

Is it safe to use your products during pregnancy?

While our ingredients are clean and safe, we always recommend consulting with your physician before starting any new skincare regimen during pregnancy or breastfeeding.